Terms of service

These Terms of Service govern your use of this website and any order you place with TNE Gifts — Cakes & Flowers Shop, operated by Digitize L.L.C-FZ ("TNE Gifts", "we", "us"). By using this site or placing an order, you agree to these terms.

Products & pricing

All prices are shown in UAE Dirhams (AED). Displayed prices exclude VAT; 5% UAE VAT is added at checkout. We may change prices, products and availability at any time without notice. Product photographs are representative — because our flowers, cakes and arrangements are natural and hand-made, the item you receive will vary slightly from the image.

Orders

Your order is an offer to purchase. A contract is formed when we confirm your order. We may decline or cancel an order — for example where an item is unavailable, details are incorrect, delivery falls outside our service area, or we suspect fraud. If we cancel a paid order, we refund you in full.

Substitutions

Flowers and fresh ingredients are seasonal. Where a specific bloom, flavour, colour or component is unavailable, we substitute an item of equal or greater value in a similar style and palette. Florist's-choice and subscription arrangements vary by season by design.

Delivery

We deliver across all seven Emirates of the UAE. Order by 4:00 PM for same-day delivery; orders are prepared fresh, usually within 2–4 hours. Delivery is AED 30 within Dubai, AED 40 to Sharjah and Ajman, AED 50 to Abu Dhabi, Ras Al Khaimah and Umm Al Quwain, and AED 60 to Fujairah, added at checkout. Full delivery areas, cut-off times and slots are set out in our Shipping Policy. You are responsible for the accuracy of the delivery address and recipient contact details.

Payment

We accept payment through Ziina and the other methods shown at checkout. Payment is taken when you place your order, and we begin preparing it once payment is confirmed. Your card details are handled securely by our payment provider — we never store them.

Subscriptions

Our gift-box subscriptions are prepaid: you pay once for a set number of weekly or monthly deliveries, with no automatic recurring charges. Each delivery is made in the style and value tier you selected — the exact contents vary with the season and will not be an identical copy of the photograph. We confirm your delivery schedule after checkout.

Returns, refunds & cancellations

Fresh flowers, cakes and personalised items are perishable, made-to-order goods. Please see our Refund, Return & Cancellation Policy. If your order arrives damaged, incorrect or not as described, contact us within 3 hours of delivery with a photo and we'll make it right.

Personalisation, messages & content

You are responsible for the content of any card message, balloon message, names, photos or other personalisation you provide, and we print it exactly as you enter it — please check your spelling before ordering. We may decline to print content that is unlawful, offensive, or that infringes the rights of others.

Intellectual property

All content on this site — including photography, designs, text, and the TNE Gifts name and logo — belongs to Digitize L.L.C-FZ and may not be used without our written permission.

Liability

To the fullest extent permitted by law, our total liability in connection with any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these terms excludes liability that cannot be excluded under UAE law.

Governing law

These terms are governed by the laws of the United Arab Emirates. Any dispute will be subject to the exclusive jurisdiction of the courts of Dubai.

Contact

TNE Gifts — Cakes & Flowers Shop, operated by Digitize L.L.C-FZ. Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. Email info@tnegifts.com · WhatsApp +971 56 343 3621 · Instagram @tnegifts · TikTok @tnegift.