Shipping policy
Shipping / Delivery Policy
At TNE Gifts β Cakes & Flowers Shop, we prepare your flowers, cakes, balloons, gifts and personalised treats fresh and deliver them across the UAE. This policy explains where we deliver, our timings and charges, and what to expect on delivery day. TNE Gifts is operated by Digitize L.L.C-FZ, a Meydan Free Zone company based in Dubai.
Where we deliver
We deliver to all 7 Emirates of the UAE. If you're unsure whether we can reach a particular area, please contact us before ordering and we'll be happy to confirm.
Same-day delivery & cut-off
Order by 4:00 PM for same-day delivery. Most orders are prepared fresh in around 2β4 hours. Same-day delivery is subject to availability and order volume; during busy periods or for certain locations we may suggest the next available day.
Delivery time windows
You can choose from three delivery windows:
- Morning: 9:00 AM β 12:00 PM
- Afternoon: 12:00 PM β 4:00 PM
- Evening: 4:00 PM β 9:00 PM
Please note these windows are estimates. We do our best to deliver within your chosen slot, but exact timing is not guaranteed and may be affected by traffic, weather, or access to the delivery location.
Delivery charges
Delivery charges depend on the Emirate and are shown at checkout before you pay: Dubai AED 30; Sharjah and Ajman AED 40; Abu Dhabi, Ras Al Khaimah and Umm Al Quwain AED 50; Fujairah AED 60. 5% VAT is added at checkout. (Displayed product prices exclude VAT; VAT is added at checkout.)
Choosing your date & time
Select your preferred delivery date and time window on the product page or during checkout. Please order early for peak dates and popular slots, as availability is limited.
Recipient & address accuracy
It's important that you provide a complete, correct delivery address and a valid recipient contact number. We rely on these details to deliver on time. Incorrect or incomplete information may delay or prevent delivery, and orders affected by wrong details may not be eligible for a refund.
Failed delivery / recipient unavailable
If the recipient is not available or we can't access the location, we'll contact the number provided to arrange delivery. Where a gift is intended as a surprise or the recipient can't be reached, we may leave it in a safe place or with reception or security and keep a photo as proof of delivery. If a re-delivery is required due to incorrect details or an unavailable recipient, an additional delivery charge may apply.
Delivery confirmation
Once your order has been delivered, we consider the delivery complete. If anything is damaged, wrong, or not as described, please report it within 3 hours of delivery with a photo so we can arrange a replacement or refund. This short window helps us act quickly on perishable items and does not affect your statutory rights β please see our Refund Policy for more.
Contact
TNE Gifts β Cakes & Flowers Shop, operated by Digitize L.L.C-FZ. Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. Email info@tnegifts.com Β· WhatsApp +971 56 343 3621 Β· Instagram @tnegifts Β· TikTok @tnegift.